Your guests scan the same QR code in the room, at the restaurant or by the pool. They order, ask for room service, book an à la carte table and rate their experience, without downloading anything and in their own language. You run all of it from a single admin panel.
In many hotels, guests have to learn several channels on their first day: a QR code on the table for the menu, the house phone for room service, the guest relations desk for à la carte, a paper survey at check-out for feedback. Each channel works on its own, so guests keep asking where to go, and the hotel tracks requests in different places.
Sunflow brings all of this together in one guest services platform. Whichever QR code a guest scans in the hotel, the same portal opens in the phone's browser. They pick Turkish, English, German, French or Russian and reach every service they need during the stay from there. On the hotel side, each request is recorded in one panel with the room or location it came from.
The platform has four areas. Guest services: QR ordering from the restaurant, bar, pool, beach and room, plus room service. Reservations: paid or free à la carte restaurants. Guest relations: multi-criteria reviews, campaigns and coupons. Operations and analytics: the admin panel, reports and AI analysis. Some modules in these areas are still in development; they are marked “Coming soon” in the module list below.
The portal knows who the guest is. Guests sign in with their room number and date of birth, so every order or booking is linked to the right room. In hotels with PMS integration, only the stay is verified and no extra personal data is requested. For the guest the result is simple: one address to learn, and it works the same everywhere in the hotel.
Highlights
Modules are grouped in four areas. Those in development are marked “Coming soon”; linked ones have a page of their own.
From arrival to review, the same portal and the same steps.
The guest scans any QR code in the room or around the hotel, picks a language and signs in with room number and date of birth.
From the service selection screen they place an order, ask for room service or book an à la carte table. The request goes straight to the right team's screen with the room or location.
They follow the order live through Pending, Preparing and Completed, with notifications if they allow them. Afterwards they rate the order, the dinner or the hotel.
Real screenshots taken from the app. Guests see all of them in the language they choose.
Guests sign in with their room number and date of birth; the screen opens in the language they picked.
Ordering, room service and à la carte reservations on one screen; guests choose what they need here.
Guests pick a day for the restaurant and choose from the available times only.
Every service comes together in one admin panel: menus and products, QR codes, locations, staff and order history by room. General manager, manager and staff roles are separate, and each staff member only sees the orders of their own location. Reports can be downloaded as Excel or CSV.
Everything that happens in the portal turns into data, split by room, location, department and language. You can see which bar gets busy in the evening, which language groups book à la carte restaurants most, or which location gets low ratings. The AI side produces a daily plan, anomaly detection, menu profitability, season and demand forecasts and lost-revenue detection; reports are ready daily, weekly and monthly in the panel and by email.
The platform grows in modules. You start with the modules you need; modules in development, such as spa and wellness booking, doctor appointments, and requests and complaints, join the same portal and panel when they are ready. The address your guests learn stays the same, and your team doesn't learn a new system. The Sunflow team handles the setup, including menu entry, QR codes and staff access: easy setup for you, easy use for your team.
All of them run in the same guest portal and the same admin panel.
Digital menu ordering from restaurants, bars and every location.
Trackable orders from verified guests, delivered to the room.
Location-based ordering and service in outdoor areas.
Bookings from the guest's phone for paid or included restaurants.
Orders from every outlet, department routing and F&B analytics.
Multi-criteria ratings after orders and à la carte dinners.
Orders, reviews and daily, weekly and monthly reports.
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