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Hotel Operations Platform

Your hotel operations in one platform

Hotel QR ordering system, room service, à la carte reservations, guest reviews and AI reports: one platform covering the whole cycle from guest to manager.

  • Live in 4 hotels in Antalya
  • 5 languages: TR · EN · DE · FR · RU
  • Easy to set up and use
Platform Features

What does the platform offer?

Sunflow is organised in four areas. Pick one to jump to its section; modules in development carry a badge.

  • Guest services

    Guests order from anywhere, from the restaurant to their room, and ask for what they need with one QR.

    • QR ordering from every spot
    • Room service & locations
    • Housekeeping requestsComing soon
    • Customise your stayComing soon
  • Reservations

    À la carte, spa and doctor bookings go from the guest's phone to your team's screen.

    • À la carte reservations
    • Spa & wellness bookingComing soon
    • Hotel doctor appointmentsComing soon
  • Guest relations

    Reviews, campaigns, requests and a hotel guide keep you close to guests throughout their stay.

    • Requests & complaintsComing soon
    • Reviews
    • Hotel guide, events & activitiesComing soon
    • Campaigns & coupons
  • Operations & analytics

    Live board, staff screens, reports and AI analysis: the whole operation in one place.

    • Live order board
    • Room status & housekeepingComing soon
    • Staff screens & roles
    • Analytics & reports
    • Language analytics
    • AI analysis
    • AI assistantComing soon
    • Staff performance analyticsComing soon
    • F&B performance analyticsComing soon

Guest services

Guests order from anywhere, from the restaurant to their room, and ask for what they need with one QR.

Learn more: Hotel Guest App

QR ordering from every spot

  • Restaurant
  • Bar
  • Poolside
  • Beach
  • Room
  • Golf course

Guests order in their own language with one QR — from the restaurant, bar, pool, beach or room.

  • Separate QRs for restaurant, bar, pool, beach and room
  • Guest notes reach staff translated into their language
  • Guests follow their order status live

In-depth guide:Hotel QR Ordering SystemPoolside & Beach Ordering

Categorised digital menu screen in the Sunflow guest app

Room service & locations

Room service and every outlet are managed from one panel, and you see where each order comes from.

  • Locations and QR codes managed in the panel
  • Paid and free time slots
  • See which room or location each order came from

In-depth guide:Room Service Ordering System

Order received screen with estimated delivery time
  • Coming soon

    Housekeeping requests

    Guest requests for cleaning, towels or do-not-disturb go straight to housekeeping — in development.

    • Room cleaning and extra towel requests
    • Do-not-disturb notice
    • Requests land on the housekeeping screen
  • Coming soon

    Customise your stay

    Guests pick the extras your hotel offers in the app and the amount goes to the room bill — in development.

    • Extras such as late check-out, cakes, room decoration or transfers
    • The hotel defines the extras and their prices
    • The amount is charged to the room
Room-based identity checkSmart checkout screen
Guest Experience

A seamless guest journey

No app download, in the guest's own language.

  • Multi-Language SupportMenus and the entire interface in Turkish, English, German, French and Russian.
  • Guest VerificationStay confirmed with room number and date of birth; no other personal data is requested.
  • Smart CartAllergen warnings, paid time zones, product details
  • Real-Time Order TrackingOrder status, estimated time, location-based service. If the guest allows it, they get a push notification when the order is received and when it is completed.
  • Smart PricingFree/paid product management integrated with all-inclusive systems
Multilingual Operations

Guests write in their language, staff read in theirs

Guests place orders and write notes in their own language; staff see order notes and product descriptions translated into theirs. You can enter product information in any language you like.

Reservations

À la carte, spa and doctor bookings go from the guest's phone to your team's screen.

Learn more: À La Carte Reservation System

À la carte reservations

Guests choose your à la carte restaurant, pick a date and time, and the table is reserved automatically.

  • Multiple restaurants, date and time selection
  • Menu preview and special request notes
  • Paid or free reservations
Date and time selection screen for an à la carte reservation
  • Coming soon

    Spa & wellness booking

    Guests choose a spa treatment and time in the app and the booking reaches your team — in development.

    • Treatment and time selection
    • Bookings confirmed in the panel
    • Rating after the appointment
  • Coming soon

    Hotel doctor appointments

    Guests request an appointment with the hotel doctor through the app — in development.

    • Appointment requests for an available time
    • Appointments confirmed in the panel
    • Guests are notified of the confirmation

Guest relations

Reviews, campaigns, requests and a hotel guide keep you close to guests throughout their stay.

Learn more: Guest Feedback System

Reviews

Guests rate their orders on several criteria, and you see which room or location each review came from.

  • Multi-criteria ratings for orders and à la carte
  • Ratings for spa, housekeeping and resolved complaintsComing soon
  • End-of-stay reviewComing soon
Instant feedback after delivery

Campaigns & coupons

Create discount and promo codes for orders and à la carte reservations.

  • Discount and promo codes for orders
  • Coupons for à la carte reservations
  • Fixed amount or percentage, validity and usage limits
panel.sunflowapp.com
Promo codes for reservations
  • Coming soon

    Requests & complaints

    Guests report an issue with a photo, it goes to the right department and they can follow it — in development.

    • Reports with photos
    • Routed to the right department; guests track the status
    • Rating once it is resolved
  • Coming soon

    Hotel guide, events & activities

    With one QR, guests see the hotel's daily events and activities and follow the ones they like; hours, house rules and announcements are here too. In development.

    • Daily events and activities; guests follow the ones they like
    • Restaurant, pool and service hours, house rules
    • Instant announcements

Operations & analytics

Live board, staff screens, reports and AI analysis: the whole operation in one place.

Learn more: Hotel F&B Operations

Live order board

Orders from every location on one live screen, each routed to the right department.

  • Every location on one screen, 24/7
  • Bar orders to the bar, kitchen orders to the kitchen
  • See which room or location each order came from
panel.sunflowapp.com
Kanban order tracking in the staff panel
  • Coming soon

    Room status & housekeeping

    Room cleaning status and staff tasks on one board (in development); room history is ready in the panel.

    • Room board: clean, dirty, inspect, do not disturb
    • Cleaning tasks assigned to staff
    • Room history
  • Staff screens & roles

    Each team member sees only their own work on their screen, with permissions by role.

    • Order and à la carte screens
    • Task screenComing soon
    • Role-based access: general manager, manager, staff
    See it in the admin panel
  • Analytics & reports

    Revenue, product, cancellation and location data in the panel, with downloadable reports.

    • Revenue, product, cancellation and location analytics
    • QR, room and à la carte reports; report download
    • Upsell analyticsComing soon
    See it in the admin panel
  • Language analytics

    See what guests of each language order and book.

    • Orders broken down by guest language
    • Language breakdown of à la carte reservations
    • Guest app in 5 languages: TR · EN · DE · FR · RU
    See it in the admin panel
  • AI analysis

    AI reads your data and delivers a daily plan, anomaly alerts and recommendations.

    • Daily plan and anomaly detection
    • Campaign and menu recommendations
    • Daily, weekly and monthly reports (panel + e-mail)
    See the AI analysis
  • Coming soon

    AI assistant

    Managers chat with their hotel's own data to build the reports they need, ask questions and get suggestions — in development.

    • Build the report you need by chatting
    • Ask questions about your hotel's own data
    • Suggestions based on your data
  • Coming soon

    Staff performance analytics

    Staff are scored on how they respond to and complete their assignments, combined with guest reviews — in development.

    • Response and completion performance on assignments
    • Scores combined with guest reviews
    • Feedback to management by department and staff member
  • Coming soon

    F&B performance analytics

    Compare how your restaurants, bars and other F&B outlets perform — in development.

    • Performance by outlet and product
    • Comparison across departments
    • AI improvement suggestions
Admin Panel

Everything under control

Run your whole operation from one panel.

panel.sunflowapp.com
All orders, all locations

Coming soon to the panel

  • Requests & complaintsComing soonGuests report an issue with a photo, it goes to the right department and they can follow it — in development.
  • Room status & housekeepingComing soonRoom cleaning status and staff tasks on one board (in development); room history is ready in the panel.
AI Analytics

AI that understands every area of your hotel

Sunflow's AI engine doesn't just show data — it deeply analyzes each location's performance and delivers specific, actionable recommendations your managers can act on immediately.

  • 30%

    Revenue Growth Potential

  • 45%

    Operational Efficiency

  • 24/7

    Live Order Tracking

  • <10s

    Report Generation Time

  • 5 languages

    TR · EN · DE · FR · RU

  • Daily · Weekly · Monthly

    Reports by e-mail

  • Menu Profitability Score

    Calculates each product's profitability by volume, cost, and location.

    Example insight
    Mojito is your most profitable item but it's 7th on the menu — reposition it and grow monthly revenue +18%.
  • Guest Segment Analysis

    Compares order timing, preferences, and spending profiles across guest nationalities. Enables tailored menu and service strategies for Russian, German, Turkish, and other guest groups.

  • Demand Forecasting

    Generates next-week and next-month volume forecasts from seasonal data and sends proactive alerts.

  • Lost Revenue Detection

    Identifies underused locations, missed cross-sell opportunities, and low-spend tables. Each gap is quantified with an estimated monthly revenue loss figure.

  • Daily · Weekly · Monthly Reports

    Reports are available in the admin panel and e-mailed to managers daily, weekly and monthly: revenue, guest satisfaction, best sellers.

  • Daily Plan

    At the start of the day, AI sums up the day's priorities and what to watch, based on your data.

  • Anomaly Detection

    Alerts you when orders, cancellations or reviews change in an unusual way.

  • Campaign & Menu Suggestions

    Suggests which products to feature and which campaigns to try, based on sales and guest data.

In Action

More screens

Screens not shown above: the guest app, staff screens and the admin panel. All are real screenshots from the product.

Service Mode

Quick order or À la Carte?

Guest selects between instant room delivery or a reserved À la Carte table experience.

Product Detail

Every detail, transparently

Price, paid time slot, calories, allergens — guests order with full confidence.

Confirmation

Reservation confirmed

Final reservation summary with date, time, table details, and confirmation code.

Booking Complete

Your table is reserved

Booking confirmation screen with all details. Guest can track or cancel from here.

Reservation Review

Post-dining feedback

Guest rates the À la Carte experience: food quality, service, ambiance, and overall satisfaction.

Integrations & Security

Integrations and security

  • PMS Integration

    Automatic data flow on the Pro plan. No personal data is requested — only the stay is verified.

  • KVKK & Data Security

    Guest data is never shared with any third party. Data is kept separately for each hotel and connections are encrypted with HTTPS; personal data is processed under KVKK.

  • White-label

    Your hotel's brand on the Enterprise plan, on request.

Solution Packages

Solutions shaped around your needs

Every hotel is different. We shape our packages together based on your size, operations, and goals.

  • Starter

    Basic Package

    Easy start

    Custom pricing for your property

    • QR-based ordering & service system
    • Room and location-based usage
    • Digital menu management
    • Basic admin panel
    • Standard reporting
    • Technical support
    Get More Info — Basic Package
  • Full Solution

    Sunflow Pro

    Most popular choice

    Custom pricing for your property

    • All Basic Package features
    • PMS integration (automatic data flow, no personal data requested)
    • AI-powered analytics & reports
    • Behavior-based segment analysis
    • Smart menu recommendation system
    • Priority support with WhatsApp emergency line
    Get More Info — Sunflow Pro
  • Custom

    Enterprise Solution

    Fully tailored to your property

    Custom pricing for your property

    • All Pro package features
    • Business-specific features & modules
    • Brand customization & white-label on request
    • Custom integrations & API access on request
    • Unlimited requests & customization support
    • Direct line to our team
    Get More Info — Enterprise Solution
Compare packages
FeatureBasic PackageSunflow ProEnterprise Solution
QR-based ordering & service systemIncludedIncludedIncluded
Room and location-based usageIncludedIncludedIncluded
Digital menu managementIncludedIncludedIncluded
Basic admin panelIncludedIncludedIncluded
Standard reportingIncludedIncludedIncluded
Technical supportIncludedIncludedIncluded
PMS integration (automatic data flow, no personal data requested)Not includedIncludedIncluded
AI-powered analytics & reportsNot includedIncludedIncluded
Behavior-based segment analysisNot includedIncludedIncluded
Smart menu recommendation systemNot includedIncludedIncluded
Priority support with WhatsApp emergency lineNot includedIncludedIncluded
Business-specific features & modulesNot includedNot includedIncluded
Brand customization & white-label on requestNot includedNot includedIncluded
Custom integrations & API access on requestNot includedNot includedIncluded
Unlimited requests & customization supportNot includedNot includedIncluded
Direct line to our teamNot includedNot includedIncluded
Frequently Asked Questions

Answers to your questions

The most common questions about setup, languages, data and support.

Yes, on request. On the Enterprise plan we can prepare the guest portal with your hotel's colors, logo and brand identity (white-label); we plan the scope together. API access and business-specific custom modules are also available on request with the Enterprise plan.

Setup is easy and we handle all of it: menu upload, QR code generation, staff access and location setup. For projects that need custom development, we plan the schedule together.

The guest app works in 5 languages: Turkish, English, Russian, French, and German. The admin panel supports the same languages. Additional languages can be requested.

You simply provide the content (product names, prices, images). During onboarding, we handle entering your menu, organizing categories, and defining allergen info.

AI analysis needs enough data from your operation; as data builds up, meaningful trends and recommendations start to appear. Reports are available in the admin panel and are e-mailed to managers daily, weekly and monthly.

Pricing is shaped entirely around your hotel's size, room count, and needs. No hidden fees, no surprise costs. We share everything transparently before signing. Compared to competitors, you'll find a significant cost advantage.

Guest data is never shared with any third party. To verify a guest we only need to confirm that they are staying at the hotel; PMS integration likewise requests no personal data and only verifies the stay. Data is kept separately for each hotel, every connection is encrypted with HTTPS, and personal data is processed under KVKK (Turkish data protection law).

We provide support by email and phone during business hours, and via our WhatsApp line for urgent issues.

These modules are in development and coming soon: spa and wellness booking, hotel doctor appointments, requests and complaints, housekeeping requests, room status, and the hotel guide with events and activities. Ready today are QR ordering, room service, à la carte reservations, reviews, campaigns and coupons, the admin panel and AI analysis. We can plan which modules to start with together in a demo call.

Have a question?

If you can't find the answer here, write to us directly.

Let's Talk

Let's schedule a demo call tailored to your hotel

Every hotel is different. Let's discover together which modules suit you best.

Free · No commitment · Easy setup